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Student loans

American Student Assistance student loans complaints

Consumers have filed 54 complaints about American Student Assistance's student loans, 4 in the last 12 months. American Student Assistance answered 100% on time and closed 0% with relief. See the whole American Student Assistance record.

American Student Assistance against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13American Student Assistance4new100%0%54

Every loan servicer ranked

Latest American Student Assistance student loans complaints

ReceivedAboutIssueStateAnswerOn time
Apr 22, 2026Student loansDealing with your lender or servicerProblem with customer serviceMAExplainedYes
Apr 20, 2026Student loansDealing with your lender or servicerKeep getting calls about your loanMDExplainedYes
Jan 3, 2026Student loansStruggling to repay your loanProblem with your payment planWIExplainedYes
Jan 1, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Oct 19, 2023Student loansStruggling to repay your loanProblem lowering your monthly paymentsNVExplainedYes
May 9, 2023Student loansGetting a loanFraudulent loanMAExplainedYes
May 2, 2022Student loansDealing with your lender or servicerProblem with customer serviceCTExplainedYes
Oct 20, 2021Student loansDealing with your lender or servicerDon't agree with the fees chargedOKExplainedYes
Jul 16, 2021Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCTExplainedYes
May 21, 2021Student loansIncorrect information on your reportAccount status incorrectFLExplainedYes
Jan 22, 2021Student loansDealing with your lender or servicerReceived bad information about your loanMDExplainedYes
Oct 29, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedMAExplainedYes
May 14, 2020Student loansDealing with your lender or servicerReceived bad information about your loanCAExplainedYes
May 14, 2020Student loansProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportMAExplainedYes
Aug 14, 2019Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanGAExplainedYes
Jun 20, 2019Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
May 16, 2019Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Mar 28, 2019Student loansDealing with your lender or servicerReceived bad information about your loanOKExplainedYes
Oct 7, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXExplainedYes
Sep 5, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Aug 28, 2018Student loansProblem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your reportCAExplainedYes
Aug 1, 2018Student loansDealing with your lender or servicerReceived bad information about your loanNHExplainedYes
Jul 24, 2018Student loansDealing with your lender or servicerReceived bad information about your loanAZExplainedYes
May 6, 2018Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Mar 19, 2018Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Mar 11, 2018Student loansIncorrect information on your reportAccount status incorrectWAExplainedYes
Feb 23, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Feb 1, 2018Student loansDealing with your lender or servicerProblem with customer serviceMAExplainedYes
Sep 4, 2017Student loansStruggling to repay your loanCan't temporarily delay making paymentsWAExplainedYes
Aug 14, 2017Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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