Complaint log
Extra complaint log
The newest complaints about Extra, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 7, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 4, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Sep 3, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Aug 15, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Jul 31, 2025 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Jul 13, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jul 11, 2025 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Jul 2, 2025 | Credit cards | Closing your accountCan't close your account | Explained |
| Jun 24, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jun 19, 2025 | Credit cards | Closing your accountCan't close your account | Explained |
| May 22, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| May 17, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| May 3, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Apr 25, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Apr 17, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Apr 16, 2025 | Payday & personal loans | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 10, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Apr 10, 2025 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Apr 4, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Mar 29, 2025 | Debt collection | Communication tacticsYou told them to stop contacting you, but they keep trying | Explained |
| Mar 27, 2025 | Credit cards | Problem when making paymentsProblem during payment process | Explained |
| Mar 10, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 1, 2025 | Debt collection | Attempts to collect debt not owedDebt was result of identity theft | Explained |
| Feb 26, 2025 | Credit cards | Getting a credit cardSent card you never applied for | Explained |
| Feb 21, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Feb 11, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Feb 6, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 5, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Feb 5, 2025 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Feb 5, 2025 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Jan 25, 2025 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jan 23, 2025 | Credit cards | Closing your accountCompany closed your account | Explained |
| Jan 17, 2025 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Jan 2, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 2, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Jan 2, 2025 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Dec 30, 2024 | Debt relief & credit repair | Charged upfront or unexpected fees | Explained |
| Dec 30, 2024 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Dec 9, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Dec 5, 2024 | Credit cards | Closing your accountCan't close your account | Explained |
| Oct 24, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Oct 21, 2024 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Oct 18, 2024 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Sep 10, 2024 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | Explained |
| Sep 6, 2024 | Payday & personal loans | Getting a line of credit | Explained |
| Sep 5, 2024 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Aug 26, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Aug 26, 2024 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Aug 25, 2024 | Debt collection | Attempts to collect debt not owedDebt is not yours | Explained |
| Aug 14, 2024 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works