Bank · complaint record
Independent Bank Group complaints
Filed under INDEPENDENT BANK GROUP, INC.
Consumers have filed 34 complaints about Independent Bank Group since 2019, none in the last 12 months. It answered 100% on time and closed 15% with relief for the customer. The most common problem is managing an account.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 34
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 15%
- Last 30 days
- 0
- Rank
- -
Since October 2019
new vs the year before
Industry: 99.3%
Typical bank: 19%
Newest: Apr 1, 2025
Independent Bank Group complaints by month
The busiest month was November 2024 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Independent Bank Group answered all time
- Closed with monetary relief411.8%
- Closed with non-monetary relief12.9%
- Closed with explanation2985.3%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Independent Bank Group complaints are about
Top Independent Bank Group problems
Inside "Managing an account"
- Deposits and withdrawals 6
- Banking errors 4
- Problem using a debit or ATM card 2
- Problem accessing account 1
Where Independent Bank Group complaints come from
Most complaints: Texas (17), Colorado (14), Florida (1), Illinois (1), Virginia (1).
Independent Bank Group compared with other banks & credit unions
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | BancfirstBank accounts | 49 | 28 | D |
| 2 | BannerBank accounts | 51 | 28 | C |
| 3 | Customers BancorpBank accounts | 57 | 28 | C |
| 4 | RBC BankBank accounts | 59 | 26 | C |
| 5 | TruebillBank accounts | 95 | 26 | A |
| 6 | City National BankBank accounts | 91 | 25 | A |
| 7 | FirstbankBank accounts | 69 | 25 | B |
| 8 | Independent Bank GroupBank accounts | - | 0 | - |
Compare side by side: Independent Bank Group vs Bancfirst · Independent Bank Group vs Banner · Independent Bank Group vs Customers Bancorp · Independent Bank Group vs RBC Bank
What people say about Independent Bank Group
All experiencesNo experiences with Independent Bank Group yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Independent Bank Group complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 1, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 4, 2025 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Money back |
| Dec 31, 2024 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Dec 29, 2024 | Bank accounts | Opening an accountAccount opened without my consent or knowledge | Explained |
| Dec 19, 2024 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 21, 2024 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Nov 13, 2024 | Bank accounts | Managing an accountBanking errors | Explained |
| Nov 5, 2024 | Bank accounts | Managing an accountBanking errors | Explained |
| Sep 16, 2024 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Aug 20, 2024 | Bank accounts | Closing an accountCompany closed your account | Explained |
| Aug 1, 2024 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Jul 17, 2024 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
Questions about Independent Bank Group
How many complaints does Independent Bank Group have?
Independent Bank Group has 34 complaints on record since October 2019, including 0 in the last 12 months and 0 in the last 30 days.
Does Independent Bank Group respond to complaints?
Yes. Independent Bank Group answered 100% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Independent Bank Group?
The most common problems are managing an account (13), opening an account (4), closing an account (4).
Is Independent Bank Group legit?
Independent Bank Group is a real company with a public complaint record: consumers have complained about it 34 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Independent Bank Group legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Independent Bank Group?
Complain to Independent Bank Group in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Independent Bank Group complaints come from?
Most come from Texas (17), Colorado (14), Florida (1). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
Talk about Independent Bank Group
No comments yet. Start the conversation - questions are welcome too.