Loan servicer · complaint record
Performance Settlement complaints
Filed under Performance Settlement, LLC
Consumers have filed 36 complaints about Performance Settlement since 2016, none in the last 12 months. It answered 27.8% on time and closed 15% with relief for the customer. The most common problem is dealing with your lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 36
- Last 12 months
- 0
- Answered on time
- 27.8%
- Closed with relief
- 15%
- Last 30 days
- 0
- Rank
- -
Since December 2016
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: May 3, 2024
Performance Settlement complaints by month
The busiest month was October 2017 (4 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Performance Settlement answered all time
- Closed with monetary relief38.3%
- Closed with non-monetary relief25.6%
- Closed with explanation2980.6%
- Untimely response25.6%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Performance Settlement complaints are about
Top Performance Settlement problems
Inside "Dealing with your lender or servicer"
- Received bad information about your loan 4
- Problem with customer service 3
- Don't agree with the fees charged 2
Where Performance Settlement complaints come from
Most complaints: California (7), Michigan (5), New York (5), Texas (3), North Carolina (2).
Performance Settlement compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Performance SettlementStudent loans | - | 0 | - |
Compare side by side: Performance Settlement vs Earnest · Performance Settlement vs College Ave Student Loan Servicing · Performance Settlement vs Meritize Financial · Performance Settlement vs LendKey Technologies
What people say about Performance Settlement
All experiencesNo experiences with Performance Settlement yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Performance Settlement complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| May 3, 2024 | Debt relief & credit repair | Didn't provide services promised | No timely reply |
| Mar 22, 2022 | Debt collection | False statements or representationAttempted to collect wrong amount | No timely reply |
| Mar 30, 2020 | Debt relief & credit repair | Problem with customer service | Explained |
| Jun 5, 2019 | Debt relief & credit repair | Fraud or scam | Explained |
| Jan 3, 2019 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Sep 13, 2018 | Debt relief & credit repair | Fraud or scam | Explained |
| Jul 23, 2018 | Debt relief & credit repair | Unexpected or other fees | Explained |
| Jun 26, 2018 | Debt collection | Written notification about debtDidn't receive notice of right to dispute | Explained |
| Apr 19, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| Apr 2, 2018 | Debt collection | Attempts to collect debt not owedDebt was paid | Explained |
| Feb 6, 2018 | Debt relief & credit repair | Confusing or misleading advertising or marketing | Explained |
| Feb 6, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
Questions about Performance Settlement
How many complaints does Performance Settlement have?
Performance Settlement has 36 complaints on record since December 2016, including 0 in the last 12 months and 0 in the last 30 days.
Does Performance Settlement respond to complaints?
Yes. Performance Settlement answered 27.8% of its complaints on time (within 15 days) and closed 15% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Performance Settlement?
The most common problems are dealing with your lender or servicer (9), dealing with my lender or servicer (6), fraud or scam (5).
Is Performance Settlement legit?
Performance Settlement is a real company with a public complaint record: consumers have complained about it 36 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Performance Settlement legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Performance Settlement?
Complain to Performance Settlement in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Performance Settlement complaints come from?
Most come from California (7), Michigan (5), New York (5). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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