Credit bureau · complaint record
Pinnacle Financial Partners complaints
Filed under PINNACLE FINANCIAL PARTNERS, INC.
Consumers have filed 852 complaints about Pinnacle Financial Partners since 2017, 767 of them in the last 12 months (+3,937% on the year before). It answered 99.9% on time and closed 31% with relief for the customer - about the same as a typical credit bureau. The most common problem is incorrect information on your report. It is the 31st most complained-about of 566 credit bureaus & report companies this year.
Average response record. How it works
- Complaints on record
- 852
- Last 12 months
- 767
- Answered on time
- 99.9%
- Closed with relief
- 31%
- Last 30 days
- 20
- Rank
- #31 of 566
Since November 2017
+3,937% vs the year before
Industry: 99.9%
Typical credit bureau: 32%
Newest: Nov 4, 2026
Most complained-about credit bureaus & report companies
Pinnacle Financial Partners complaints by month
The busiest month was April 2026 (104 complaints). Complaints in the last 12 months are up 3,937% on the year before. Complaints rise with a company's size and with news, so compare trends rather than totals.
How Pinnacle Financial Partners answered last 12 months
- Closed with monetary relief577.4%
- Closed with non-monetary relief17622.9%
- Closed with explanation53069.1%
- In progress40.5%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
- Answers on time44/4599.9% on time
- Relief for customers19/4030.5% closed with relief
- Complaint trend0/15+3,937% vs last year
What Pinnacle Financial Partners complaints are about
Top Pinnacle Financial Partners problems last 12 months
Inside "Incorrect information on your report"
- Account information incorrect 82
- Account status incorrect 63
- Information belongs to someone else 54
- Old information reappears or never goes away 5
- Personal information incorrect 3
- Information is missing that should be on the report 3
Where Pinnacle Financial Partners complaints come from
Most complaints: Georgia (99), Texas (98), Florida (95), California (59), North Carolina (55).
Pinnacle Financial Partners compared with other credit bureaus & report companies
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | PenFed Credit UnionCredit reporting | 66 | 876 | B |
| 2 | CheckrCredit reporting | 44 | 844 | D |
| 3 | Pinnacle Financial PartnersCredit reporting | 63 | 767 | C |
| 4 | Mercedes-Benz Financial ServicesCredit reporting | 54 | 751 | C |
| 5 | Ford CreditCredit reporting | 57 | 729 | C |
| 6 | OportunCredit reporting | 51 | 690 | C |
| 7 | Mariner FinanceCredit reporting | 52 | 663 | C |
| 8 | MicroBiltCredit reporting | 45 | 662 | D |
Compare side by side: Pinnacle Financial Partners vs PenFed Credit Union · Pinnacle Financial Partners vs Checkr · Pinnacle Financial Partners vs Mercedes-Benz Financial Services · Pinnacle Financial Partners vs Ford Credit
What people say about Pinnacle Financial Partners
All experiencesNo experiences with Pinnacle Financial Partners yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Pinnacle Financial Partners complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Nov 4, 2026 | Debt collection | Took or threatened to take negative or legal actionThreatened or suggested your credit would be damaged | Explained |
| Nov 4, 2026 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Nov 2, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Nov 1, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Oct 31, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Oct 30, 2026 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Oct 29, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | In progress |
| Oct 29, 2026 | Debt collection | Written notification about debtDidn't receive enough information to verify debt | Explained |
| Oct 28, 2026 | Credit cards | Other features, terms, or problemsOther problem | Money back |
| Oct 28, 2026 | Debt collection | Attempts to collect debt not owedDebt was already discharged in bankruptcy and is no longer owed | Fixed |
| Oct 27, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | In progress |
| Oct 23, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
Questions about Pinnacle Financial Partners
How many complaints does Pinnacle Financial Partners have?
Pinnacle Financial Partners has 852 complaints on record since November 2017, including 767 in the last 12 months and 20 in the last 30 days. That makes it number 153 of every company by complaints this year.
Does Pinnacle Financial Partners respond to complaints?
Yes. Pinnacle Financial Partners answered 99.9% of its complaints on time (within 15 days) and closed 31% with relief - money back or a fix; 7.5% ended with money back. The rest were mostly closed with an explanation only. Its Response Score is 63/100 (grade C).
What do people complain about most with Pinnacle Financial Partners?
The most common problems are incorrect information on your report (212), took or threatened to take negative or legal action (90), attempts to collect debt not owed (85).
Is Pinnacle Financial Partners legit?
Pinnacle Financial Partners is a real company with a public complaint record: consumers have complained about it 852 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Pinnacle Financial Partners legit? for the signals, red flags and how to protect yourself.
Are complaints about Pinnacle Financial Partners going up or down?
Up. There were 767 complaints in the last 12 months against 19 in the 12 before (+3,937%). See every month.
How do I file a complaint against Pinnacle Financial Partners?
Complain to Pinnacle Financial Partners in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Pinnacle Financial Partners complaints come from?
Most come from Georgia (99), Texas (98), Florida (95). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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