Prepaid & gift cards
PLS Group prepaid & gift cards complaints
Consumers have filed 38 complaints about PLS Group's prepaid & gift cards, 2 in the last 12 months. PLS Group answered 100% on time and closed 0% with relief. See the whole PLS Group record.
PLS Group against other prepaid card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Block (Cash App) | 890 | 99% | 0% |
| 2 | Comerica | 723 | 100% | 71% |
| 3 | InComm Payments | 643 | 91.8% | 0% |
| 4 | American Express | 573 | 99.3% | 39% |
| 5 | Netspend | 409 | 99.5% | 0% |
| 6 | Conduent | 333 | 19.5% | 0% |
| 7 | Fifth Third Bank | 321 | 100% | 43% |
| 8 | Fiserv Finxact Core | 285 | 100% | 0% |
| 9 | Blackhawk Network | 263 | 98.1% | 0% |
| 10 | U.S. Bank | 251 | 100% | 12% |
| 11 | PayPal | 222 | 100% | 44% |
| 12 | Chime | 212 | 100% | 8% |
| 13 | PLS Group | 2 | 100% | 0% |
Latest PLS Group prepaid & gift cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Jul 20, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jun 7, 2026 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble closing card | Explained |
| Jun 9, 2025 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Money back |
| Mar 31, 2025 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Aug 22, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Jun 17, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| May 28, 2024 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Mar 29, 2024 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Nov 8, 2023 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Nov 3, 2023 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Oct 9, 2023 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Oct 4, 2023 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Sep 14, 2023 | Prepaid & gift cards | Trouble using the cardProblem adding money | Explained |
| Sep 11, 2023 | Prepaid & gift cards | Problem getting a card or closing an accountTrouble getting, activating, or registering a card | Explained |
| Sep 10, 2023 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| May 23, 2023 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Apr 22, 2023 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Money back |
| Mar 16, 2023 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| Jul 18, 2022 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | Explained |
| May 16, 2022 | Prepaid & gift cards | Problem with a purchase or transferCharged for a purchase or transfer you did not make with the card | Explained |
| May 13, 2022 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Explained |
| Jan 13, 2022 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Sep 18, 2021 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Money back |
| Jun 4, 2021 | Prepaid & gift cards | Trouble using the cardTrouble using the card to pay a bill | Explained |
| May 30, 2021 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Apr 24, 2021 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Feb 19, 2021 | Prepaid & gift cards | Trouble using the cardTrouble getting information about the card | Explained |
| Nov 2, 2020 | Prepaid & gift cards | Unexpected or other fees | Explained |
| Oct 31, 2020 | Prepaid & gift cards | Problem with a purchase or transferCard company isn't resolving a dispute about a purchase or transfer | Money back |
| Sep 21, 2019 | Prepaid & gift cards | Unexpected or other fees | Fixed |
Your rights with prepaid card companies
Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.
Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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