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Prepaid & gift cards

Synchrony prepaid & gift cards complaints

Consumers have filed 148 complaints about Synchrony's prepaid & gift cards, 16 in the last 12 months. Synchrony answered 100% on time and closed 7% with relief. See the whole Synchrony record.

Synchrony against other prepaid card companies

#Company12 monthsChangeOn timeReliefAll time
1Block (Cash App)890+5%99%0%2,658
2Comerica723-13%100%71%5,025
3InComm Payments643+10%91.8%0%3,411
4American Express573-61%99.3%39%7,103
5Netspend409+48%99.5%0%3,430
6Conduent333+83%19.5%0%2,067
7Fifth Third Bank321new100%43%497
8Fiserv Finxact Core285-1%100%0%1,190
9Blackhawk Network263+21%98.1%0%1,285
10U.S. Bank251-23%100%12%4,084
11PayPal222+80%100%44%1,088
12Chime212+36%100%8%774
13Synchrony16new100%7%148

Every card company ranked

Latest Synchrony prepaid & gift cards complaints

ReceivedAboutIssueStateAnswerOn time
Oct 14, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardCAIn progressYes
Oct 9, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardILExplainedYes
Aug 3, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOKExplainedYes
Jul 24, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Jul 11, 2026Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferPAExplainedYes
Jun 24, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYExplainedYes
Jun 10, 2026Prepaid & gift cardsUnexpected or other feesNCExplainedYes
May 13, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardOKExplainedYes
Apr 27, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardPAExplainedYes
Apr 20, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardCAExplainedYes
Apr 6, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNYFixedYes
Jan 29, 2026Prepaid & gift cardsProblem with overdraftOverdraft chargesMDExplainedYes
Jan 28, 2026Prepaid & gift cardsUnexpected or other feesMSExplainedYes
Jan 9, 2026Prepaid & gift cardsUnexpected or other feesTNExplainedYes
Jan 4, 2026Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardCAExplainedYes
Nov 21, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlinePAExplainedYes
Nov 14, 2025Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedPAMoney backYes
Aug 14, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardMOExplainedYes
Jul 21, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferMIExplainedYes
May 27, 2025Prepaid & gift cardsUnexpected or other feesFLExplainedYes
May 2, 2025Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardNYExplainedYes
Feb 2, 2025Prepaid & gift cardsProblem with a purchase or transferCharged for a purchase or transfer you did not make with the cardCAExplainedYes
Jan 23, 2025Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineALFixedYes
Jan 16, 2025Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Jan 13, 2025Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferOKExplainedYes
Oct 21, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardMOExplainedYes
Oct 15, 2024Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedVAExplainedYes
Oct 2, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferFLExplainedYes
Oct 2, 2024Prepaid & gift cardsUnexpected or other feesNJMoney backYes
Aug 22, 2024Prepaid & gift cardsProblem with a purchase or transferCard company isn't resolving a dispute about a purchase or transferTXExplainedYes

Your rights with prepaid card companies

Registered prepaid accounts get most Regulation E protections: report unauthorized transactions and errors quickly and the provider must investigate. Payroll and government benefit cards must tell you how to get your money without fees.

Scam warning: Gift cards are for gifts. Anyone asking you to pay a bill, a fine or a "fee" with gift cards is a scammer.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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