Weekly report
Consumer complaints, week of Aug 17, 2026: 153K, Capital One leads
From August 17, 2026 to August 23, 2026, consumers filed 152,651 complaints against 994 companies - +2% on the week before. Companies answered 99.6% of them on time and closed 35% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 49,980 | 49,525 | +1% |
| 2 | Experian | 43,936 | 42,818 | +3% |
| 3 | Equifax | 43,280 | 42,512 | +2% |
| 4 | LexisNexis | 790 | 727 | +9% |
| 5 | Capital One | 746 | 710 | +5% |
| 6 | CL Holdings | 564 | 547 | +3% |
| 7 | JPMorgan Chase | 551 | 510 | +8% |
| 8 | Citibank | 495 | 497 | 0% |
| 9 | Bank of America | 465 | 474 | -2% |
| 10 | Wells Fargo | 408 | 413 | -1% |
| 11 | Encore Capital (Midland Credit) | 394 | 398 | -1% |
| 12 | Portfolio Recovery Associates | 366 | 442 | -17% |
| 13 | Resurgent Capital Services | 355 | 390 | -9% |
| 14 | Block (Cash App) | 342 | 273 | +25% |
| 15 | Synchrony | 316 | 289 | +9% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 140,851 | +2% |
| Debt collection | 4,851 | -9% |
| Credit cards | 2,012 | +3% |
| Bank accounts | 1,858 | +6% |
| Mortgages | 688 | +8% |
| Money transfers & apps | 673 | +1% |
| Auto loans & leases | 552 | +16% |
| Payday & personal loans | 480 | +18% |
| Student loans | 348 | -5% |
| Prepaid & gift cards | 128 | -12% |
| Crypto | 120 | +30% |
| Debt relief & credit repair | 90 | +11% |
Where from
Texas (24,657), Florida (22,061), California (14,051), Georgia (11,112), New York (7,839), Illinois (6,173), North Carolina (5,300), Mississippi (5,036), Alabama (4,881), South Carolina (4,853).
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