Weekly report
Consumer complaints, week of Aug 10, 2026: 150K, Capital One leads
From August 10, 2026 to August 16, 2026, consumers filed 150,124 complaints against 987 companies - +2% on the week before. Companies answered 99.6% of them on time and closed 36% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 49,525 | 48,130 | +3% |
| 2 | Experian | 42,818 | 42,457 | +1% |
| 3 | Equifax | 42,512 | 41,211 | +3% |
| 4 | LexisNexis | 727 | 679 | +7% |
| 5 | Capital One | 710 | 701 | +1% |
| 6 | CL Holdings | 547 | 509 | +7% |
| 7 | JPMorgan Chase | 510 | 495 | +3% |
| 8 | Citibank | 497 | 453 | +10% |
| 9 | Bank of America | 474 | 455 | +4% |
| 10 | Portfolio Recovery Associates | 442 | 376 | +18% |
| 11 | Wells Fargo | 413 | 402 | +3% |
| 12 | Encore Capital (Midland Credit) | 398 | 413 | -4% |
| 13 | Resurgent Capital Services | 390 | 345 | +13% |
| 14 | Synchrony | 289 | 307 | -6% |
| 15 | Block (Cash App) | 273 | 253 | +8% |
Surging
The companies whose complaints jumped most against the week before.
- CNCB Management Services53 (was 27)
- APennyMac41 (was 25)
- ABread Financial (Comenity)199 (was 146)
- CEarly Warning Services (Zelle)141 (was 102)
- CPNC Bank96 (was 70)
- COneMain Financial70 (was 50)
- ARadius Global Solutions71 (was 52)
- APortfolio Recovery Associates442 (was 376)
- CSunrise Credit Services46 (was 35)
- DI.C. System142 (was 119)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 138,219 | +2% |
| Debt collection | 5,346 | +7% |
| Credit cards | 1,944 | +6% |
| Bank accounts | 1,745 | -1% |
| Money transfers & apps | 667 | +15% |
| Mortgages | 636 | -8% |
| Auto loans & leases | 477 | +8% |
| Payday & personal loans | 406 | +4% |
| Student loans | 366 | +5% |
| Prepaid & gift cards | 145 | -1% |
| Crypto | 92 | +16% |
| Debt relief & credit repair | 81 | +21% |
Where from
Texas (24,731), Florida (21,158), California (13,691), Georgia (10,883), New York (7,512), Illinois (6,328), North Carolina (5,346), Alabama (5,104), Mississippi (4,911), Pennsylvania (4,670).
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