Weekly report
Consumer complaints, week of Aug 24, 2026: 150K, Capital One leads
From August 24, 2026 to August 30, 2026, consumers filed 149,694 complaints against 972 companies - -2% on the week before. Companies answered 99.6% of them on time and closed 35% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 49,155 | 49,980 | -2% |
| 2 | Experian | 42,421 | 43,936 | -3% |
| 3 | Equifax | 42,311 | 43,280 | -2% |
| 4 | LexisNexis | 845 | 790 | +7% |
| 5 | Capital One | 746 | 746 | 0% |
| 6 | CL Holdings | 589 | 564 | +4% |
| 7 | JPMorgan Chase | 532 | 551 | -3% |
| 8 | Resurgent Capital Services | 483 | 355 | +36% |
| 9 | Bank of America | 478 | 465 | +3% |
| 10 | Citibank | 464 | 495 | -6% |
| 11 | Encore Capital (Midland Credit) | 460 | 394 | +17% |
| 12 | Portfolio Recovery Associates | 426 | 366 | +16% |
| 13 | Wells Fargo | 424 | 408 | +4% |
| 14 | Block (Cash App) | 331 | 342 | -3% |
| 15 | PayPal | 303 | 289 | +5% |
Surging
The companies whose complaints jumped most against the week before.
- CSunrise Credit Services51 (was 33)
- BResurgent Capital Services483 (was 355)
- ABMO Bank41 (was 26)
- DNational Credit Adjusters67 (was 51)
- CExeter Finance60 (was 46)
- FServicer under contract with Federal Student Aid55 (was 42)
- CEncore Capital (Midland Credit)460 (was 394)
- APortfolio Recovery Associates426 (was 366)
- CTruist132 (was 110)
- AKriya Capital188 (was 160)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 137,406 | -2% |
| Debt collection | 5,159 | +6% |
| Credit cards | 2,066 | +3% |
| Bank accounts | 1,973 | +6% |
| Money transfers & apps | 734 | +9% |
| Mortgages | 715 | +4% |
| Auto loans & leases | 512 | -7% |
| Payday & personal loans | 426 | -11% |
| Student loans | 388 | +11% |
| Prepaid & gift cards | 122 | -5% |
| Crypto | 102 | -15% |
| Debt relief & credit repair | 91 | +1% |
Where from
Texas (24,418), Florida (21,105), California (13,723), Georgia (11,273), New York (7,442), Illinois (6,174), North Carolina (5,235), Mississippi (4,971), Alabama (4,892), Pennsylvania (4,890).
Discuss this report
No comments yet. Start the conversation - questions are welcome too.