Weekly report
Consumer complaints, week of Sep 21, 2026: 151K, Capital One leads
From September 21, 2026 to September 27, 2026, consumers filed 151,475 complaints against 931 companies - -4% on the week before. Companies answered 99.8% of them on time and closed 32% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 47,915 | 49,595 | -3% |
| 2 | Experian | 44,518 | 45,205 | -2% |
| 3 | Equifax | 43,450 | 46,908 | -7% |
| 4 | LexisNexis | 871 | 895 | -3% |
| 5 | Capital One | 745 | 740 | +1% |
| 6 | CL Holdings | 667 | 613 | +9% |
| 7 | JPMorgan Chase | 544 | 517 | +5% |
| 8 | Citibank | 502 | 489 | +3% |
| 9 | Bank of America | 476 | 444 | +7% |
| 10 | Wells Fargo | 422 | 402 | +5% |
| 11 | Resurgent Capital Services | 369 | 331 | +11% |
| 12 | Encore Capital (Midland Credit) | 361 | 382 | -5% |
| 13 | Portfolio Recovery Associates | 359 | 389 | -8% |
| 14 | Block (Cash App) | 345 | 343 | +1% |
| 15 | Synchrony | 313 | 289 | +8% |
Surging
The companies whose complaints jumped most against the week before.
- CCredit Acceptance136 (was 72)
- CFair Collections & Outsourcing48 (was 28)
- BColumbia Debt Recovery (Genesis)57 (was 39)
- FPossible Finance46 (was 33)
- CBarclays US106 (was 83)
- CHyundai Capital America43 (was 31)
- BAmerican Express232 (was 190)
- DCarrington Mortgage Services44 (was 32)
- CCoreLogic53 (was 40)
- ASpring Oaks Capital108 (was 87)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 139,293 | -4% |
| Debt collection | 4,997 | 0% |
| Credit cards | 2,145 | +10% |
| Bank accounts | 1,868 | 0% |
| Mortgages | 755 | +2% |
| Money transfers & apps | 679 | -3% |
| Auto loans & leases | 627 | +21% |
| Payday & personal loans | 441 | -11% |
| Student loans | 381 | +9% |
| Prepaid & gift cards | 123 | -18% |
| Crypto | 104 | -5% |
| Debt relief & credit repair | 62 | -21% |
Where from
Texas (24,560), Florida (21,263), California (14,021), Georgia (10,844), New York (7,263), Illinois (6,135), North Carolina (5,734), Mississippi (5,397), South Carolina (4,814), Pennsylvania (4,784).
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