Weekly report
Consumer complaints, week of Sep 28, 2026: 153K, Capital One leads
From September 28, 2026 to October 4, 2026, consumers filed 152,601 complaints against 925 companies - +1% on the week before. Companies answered 99.7% of them on time and closed 28% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | TransUnion | 47,923 | 47,915 | 0% |
| 2 | Equifax | 44,616 | 43,450 | +3% |
| 3 | Experian | 44,531 | 44,518 | 0% |
| 4 | LexisNexis | 830 | 871 | -5% |
| 5 | Capital One | 712 | 745 | -4% |
| 6 | CL Holdings | 697 | 667 | +4% |
| 7 | JPMorgan Chase | 538 | 544 | -1% |
| 8 | Citibank | 474 | 502 | -6% |
| 9 | Bank of America | 471 | 476 | -1% |
| 10 | Resurgent Capital Services | 441 | 369 | +20% |
| 11 | Encore Capital (Midland Credit) | 431 | 361 | +19% |
| 12 | Portfolio Recovery Associates | 406 | 359 | +13% |
| 13 | Wells Fargo | 390 | 422 | -8% |
| 14 | Chime | 298 | 266 | +12% |
| 15 | PayPal | 297 | 283 | +5% |
Surging
The companies whose complaints jumped most against the week before.
- DRobinhood54 (was 35)
- AM&T Bank40 (was 25)
- AHuntington Bank63 (was 43)
- DNational Credit Adjusters69 (was 48)
- CFifth Third Bank107 (was 78)
- CToyota Financial Services53 (was 37)
- CTransworld Systems88 (was 68)
- FShellpoint Mortgage Servicing114 (was 91)
- BResurgent Capital Services441 (was 369)
- CEncore Capital (Midland Credit)431 (was 361)
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 140,334 | +1% |
| Debt collection | 5,314 | +6% |
| Credit cards | 2,007 | -6% |
| Bank accounts | 1,853 | -1% |
| Mortgages | 787 | +4% |
| Money transfers & apps | 648 | -5% |
| Auto loans & leases | 564 | -10% |
| Payday & personal loans | 446 | +1% |
| Student loans | 330 | -13% |
| Prepaid & gift cards | 141 | +15% |
| Crypto | 113 | +9% |
| Debt relief & credit repair | 64 | +3% |
Where from
Texas (25,353), Florida (21,171), California (13,170), Georgia (10,639), New York (7,179), Illinois (6,072), North Carolina (5,897), Mississippi (5,405), Alabama (5,237), South Carolina (5,133).
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