Weekly report
Consumer complaints, week of Oct 26, 2026: 172K, CL Holdings leads
From October 26, 2026 to November 1, 2026, consumers filed 171,795 complaints against 827 companies - -5% on the week before. Companies answered 99.9% of them on time and closed 13% with relief so far.
The companies that drew the most
| # | Company | This week | The week before | Change |
|---|---|---|---|---|
| 1 | Experian | 58,669 | 64,788 | -9% |
| 2 | TransUnion | 54,572 | 54,138 | +1% |
| 3 | Equifax | 44,997 | 45,571 | -1% |
| 4 | LexisNexis | 852 | 937 | -9% |
| 5 | CL Holdings | 614 | 674 | -9% |
| 6 | Capital One | 596 | 789 | -24% |
| 7 | JPMorgan Chase | 514 | 618 | -17% |
| 8 | Bank of America | 477 | 584 | -18% |
| 9 | Wells Fargo | 404 | 478 | -15% |
| 10 | Portfolio Recovery Associates | 384 | 458 | -16% |
| 11 | Resurgent Capital Services | 362 | 370 | -2% |
| 12 | Citibank | 346 | 558 | -38% |
| 13 | Encore Capital (Midland Credit) | 331 | 466 | -29% |
| 14 | Synchrony | 310 | 316 | -2% |
| 15 | Block (Cash App) | 289 | 307 | -6% |
Surging
The companies whose complaints jumped most against the week before.
What it was about
By category
| Category | This week | Change |
|---|---|---|
| Credit reporting | 161,068 | -4% |
| Debt collection | 4,511 | -17% |
| Credit cards | 1,892 | -18% |
| Bank accounts | 1,728 | -23% |
| Mortgages | 621 | -17% |
| Money transfers & apps | 590 | -29% |
| Auto loans & leases | 465 | -22% |
| Payday & personal loans | 382 | -31% |
| Student loans | 290 | -9% |
| Prepaid & gift cards | 113 | -11% |
| Crypto | 89 | -18% |
| Debt relief & credit repair | 46 | -53% |
Where from
Texas (28,948), Florida (24,639), California (14,917), Georgia (12,134), New York (8,442), North Carolina (7,239), Illinois (6,381), Mississippi (6,316), South Carolina (5,794), Pennsylvania (5,099).
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