Mortgage company · complaint record
Flagstar Bank complaints
Filed under Flagstar Bank, N.A.
Consumers have filed 4,208 complaints about Flagstar Bank since 2011, none in the last 12 months. It answered 100% on time and closed 3% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 4,208
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 3%
- Last 30 days
- 0
- Rank
- -
Since December 2011
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Dec 15, 2022
Flagstar Bank complaints by month
The busiest month was October 2014 (72 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Flagstar Bank answered all time
- Closed with monetary relief551.3%
- Closed with non-monetary relief380.9%
- Closed with relief290.7%
- Closed with explanation3,97094.3%
- Closed30.1%
- Closed without relief1132.7%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Flagstar Bank complaints are about
Top Flagstar Bank problems
Where Flagstar Bank complaints come from
Most complaints: California (557), Florida (451), Michigan (424), Texas (298), Georgia (184).
Flagstar Bank compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Flagstar BankMortgages | - | 0 | - |
Compare side by side: Flagstar Bank vs Midwest Loan Services · Flagstar Bank vs Truhome Solutions · Flagstar Bank vs NEXA Mortgage · Flagstar Bank vs Hilltop
What people say about Flagstar Bank
All experiencesNo experiences with Flagstar Bank yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Flagstar Bank complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Dec 15, 2022 | Mortgages | Improper use of your reportCredit inquiries on your report that you don't recognize | Explained |
| Dec 11, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 9, 2022 | Credit reporting | Credit monitoring or identity theft protection servicesBilling dispute for services | Explained |
| Dec 8, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 8, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 7, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 7, 2022 | Mortgages | Closing on a mortgage | Explained |
| Dec 6, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 6, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 4, 2022 | Mortgages | Trouble during payment process | Explained |
| Dec 4, 2022 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Dec 3, 2022 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
Questions about Flagstar Bank
How many complaints does Flagstar Bank have?
Flagstar Bank has 4,208 complaints on record since December 2011, including 0 in the last 12 months and 0 in the last 30 days.
Does Flagstar Bank respond to complaints?
Yes. Flagstar Bank answered 100% of its complaints on time (within 15 days) and closed 3% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Flagstar Bank?
The most common problems are trouble during payment process (1,128), loan modification,collection,foreclosure (1,034), loan servicing, payments, escrow account (549).
Is Flagstar Bank legit?
Flagstar Bank is a real company with a public complaint record: consumers have complained about it 4,208 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Flagstar Bank legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Flagstar Bank?
Complain to Flagstar Bank in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Flagstar Bank complaints come from?
Most come from California (557), Florida (451), Michigan (424). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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