Complaint log
NBT Bancorp complaint log
The newest complaints about NBT Bancorp, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 21, 2026 | Auto loans & leases | Managing the loan or leaseBilling problem | Money back |
| Jan 8, 2026 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Dec 31, 2025 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Dec 29, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Money back |
| Dec 22, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Dec 17, 2025 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Dec 14, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Dec 11, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Nov 21, 2025 | Money transfers & apps | Lost or stolen money order | Explained |
| Nov 19, 2025 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Explained |
| Nov 18, 2025 | Bank accounts | Problem with a lender or other company charging your accountMoney was taken from your account on the wrong day or for the wrong amount | Explained |
| Oct 24, 2025 | Payday & personal loans | Getting the loan | Explained |
| Oct 23, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Oct 21, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Sep 30, 2025 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Sep 22, 2025 | Auto loans & leases | RepossessionCompany explaining amount owed | Explained |
| Sep 19, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Fixed |
| Sep 19, 2025 | Credit reporting | Incorrect information on your reportInformation belongs to someone else | Explained |
| Sep 3, 2025 | Payday & personal loans | Can't contact lender or servicer | Explained |
| Aug 25, 2025 | Bank accounts | Managing an accountFee problem | Explained |
| Aug 22, 2025 | Payday & personal loans | Struggling to pay your loan | Explained |
| Aug 15, 2025 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Explained |
| Aug 12, 2025 | Money transfers & apps | Fraud or scam | Explained |
| Jul 27, 2025 | Debt collection | False statements or representationAttempted to collect wrong amount | Explained |
| Jul 24, 2025 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jul 14, 2025 | Mortgages | Trouble during payment processPayment process | Fixed |
| Jul 3, 2025 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Explained |
| Jun 30, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jun 23, 2025 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | Explained |
| Jun 23, 2025 | Auto loans & leases | Managing the loan or leaseProblem with fees charged | Money back |
| Jun 23, 2025 | Payday & personal loans | Getting a line of credit | Fixed |
| Jun 13, 2025 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jun 12, 2025 | Bank accounts | Closing an accountCan't close your account | Explained |
| Jun 9, 2025 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| May 19, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| May 16, 2025 | Bank accounts | Managing an accountBanking errors | Money back |
| May 14, 2025 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 29, 2025 | Bank accounts | Managing an accountDeposits and withdrawals | Explained |
| Apr 25, 2025 | Bank accounts | Managing an accountBanking errors | Explained |
| Apr 23, 2025 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Explained |
| Apr 20, 2025 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Apr 18, 2025 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Mar 7, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
| Feb 28, 2025 | Mortgages | Struggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosure | Explained |
| Feb 17, 2025 | Bank accounts | Opening an accountUnable to open an account | Explained |
| Feb 13, 2025 | Money transfers & apps | Fraud or scam | Money back |
| Jan 24, 2025 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | Explained |
| Jan 20, 2025 | Bank accounts | Managing an accountProblem accessing account | Explained |
| Jan 19, 2025 | Credit reporting | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 16, 2025 | Auto loans & leases | Managing the loan or leaseBilling problem | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works