Complaint log
NBT Bancorp complaint log
The newest complaints about NBT Bancorp, as they are published, with the company's answer. Open any one for the full record and to discuss it.
| Received | About | Issue | Answer |
|---|---|---|---|
| Jan 8, 2025 | Payday & personal loans | Struggling to pay your loan | Explained |
| Dec 31, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Dec 22, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Dec 17, 2024 | Auto loans & leases | Managing the loan or leaseLoan sold or transferred to another company | Explained |
| Dec 17, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | Explained |
| Dec 17, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Dec 10, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Nov 19, 2024 | Bank accounts | Problem caused by your funds being lowNon-sufficient funds and associated fees | Money back |
| Nov 15, 2024 | Mortgages | Trouble during payment processInterest rate | Money back |
| Oct 29, 2024 | Payday & personal loans | Confusing or misleading advertising or marketing | Explained |
| Oct 24, 2024 | Debt collection | Took or threatened to take negative or legal actionSeized or attempted to seize your property | Money back |
| Oct 22, 2024 | Bank accounts | Problem with a lender or other company charging your accountTransaction was not authorized | Money back |
| Sep 19, 2024 | Payday & personal loans | Problem when making payments | Explained |
| Jul 20, 2024 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Jun 29, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jun 20, 2024 | Bank accounts | Opening an accountDidn't receive terms that were advertised | Explained |
| Jun 18, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Jun 17, 2024 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | Explained |
| May 23, 2024 | Auto loans & leases | RepossessionLender trying to repossess or disable the vehicle | Explained |
| May 7, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Money back |
| Apr 26, 2024 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | Explained |
| Apr 24, 2024 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Apr 20, 2024 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 5, 2024 | Mortgages | Trouble during payment processPayment process | Explained |
| Mar 6, 2024 | Debt collection | Threatened to contact someone or share information improperlyTalked to a third-party about your debt | Explained |
| Feb 27, 2024 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Feb 12, 2024 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Money back |
| Feb 1, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Jan 9, 2024 | Payday & personal loans | Problem when making payments | Money back |
| Dec 29, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Money back |
| Dec 20, 2023 | Auto loans & leases | Problems at the end of the loan or leaseProblem with paying off the loan | Money back |
| Dec 11, 2023 | Auto loans & leases | Getting a loan or leaseCredit denial | Explained |
| Dec 5, 2023 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Oct 23, 2023 | Payday & personal loans | Problem with the payoff process at the end of the loan | Explained |
| Sep 3, 2023 | Bank accounts | Managing an accountProblem using a debit or ATM card | Explained |
| Aug 10, 2023 | Bank accounts | Closing an accountFunds not received from closed account | Explained |
| Aug 8, 2023 | Auto loans & leases | Getting a loan or leaseFraudulent loan | Explained |
| Aug 2, 2023 | Bank accounts | Problem caused by your funds being lowOverdrafts and overdraft fees | Money back |
| Aug 2, 2023 | Payday & personal loans | Problem with additional add-on products or services | Explained |
| Jul 27, 2023 | Bank accounts | Managing an accountCashing a check | Explained |
| Jul 19, 2023 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Jul 18, 2023 | Auto loans & leases | Incorrect information on your reportAccount status incorrect | Fixed |
| Jul 17, 2023 | Auto loans & leases | Problem with a credit reporting company's investigation into an existing problemInvestigation took more than 30 days | Fixed |
| Jul 17, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Jul 17, 2023 | Credit reporting | Incorrect information on your reportAccount status incorrect | Fixed |
| Jul 5, 2023 | Bank accounts | Managing an accountDeposits and withdrawals | Money back |
| Jun 29, 2023 | Payday & personal loans | Charged fees or interest you didn't expect | Explained |
| Jun 29, 2023 | Bank accounts | Managing an accountBanking errors | Explained |
| Jun 20, 2023 | Bank accounts | Closing an accountCompany closed your account | Explained |
| May 30, 2023 | Bank accounts | Closing an accountCompany closed your account | Explained |
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works