Credit cards
First Citizens Bancshares credit cards complaints
Consumers have filed 74 complaints about First Citizens Bancshares's credit cards, 14 in the last 12 months. First Citizens Bancshares answered 100% on time and closed 14% with relief. See the whole First Citizens Bancshares record.
First Citizens Bancshares against other credit card companies
| # | Company | 12 months | On time | Relief |
|---|---|---|---|---|
| 1 | Capital One | 14,231 | 99.9% | 22% |
| 2 | Citibank | 12,511 | 99.9% | 42% |
| 3 | Synchrony | 9,417 | 95.9% | 20% |
| 4 | JPMorgan Chase | 7,363 | 100% | 21% |
| 5 | Bank of America | 6,335 | 99.3% | 39% |
| 6 | American Express | 5,838 | 98.7% | 23% |
| 7 | Wells Fargo | 3,702 | 99.9% | 27% |
| 8 | Bread Financial (Comenity) | 3,690 | 100% | 47% |
| 9 | Goldman Sachs Bank (Apple Card, Marcus) | 3,156 | 100% | 27% |
| 10 | Barclays US | 2,871 | 100% | 7% |
| 11 | U.S. Bank | 2,011 | 100% | 33% |
| 12 | TransUnion | 1,897 | 100% | 57% |
| 13 | First Citizens Bancshares | 14 | 100% | 14% |
Latest First Citizens Bancshares credit cards complaints
| Received | About | Issue | Answer |
|---|---|---|---|
| Oct 3, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Sep 30, 2026 | Credit cards | Other features, terms, or problemsProblem with balance transfer | Explained |
| Sep 5, 2026 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Money back |
| Sep 2, 2026 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Aug 21, 2026 | Credit cards | Incorrect information on your reportAccount status incorrect | Explained |
| Aug 8, 2026 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Jun 12, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Money back |
| Jun 10, 2026 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Jun 9, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Jun 8, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Jun 4, 2026 | Credit cards | Fees or interestProblem with fees | Explained |
| Mar 20, 2026 | Credit cards | Getting a credit cardApplication denied | Explained |
| Feb 13, 2026 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Feb 2, 2026 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | Explained |
| Oct 4, 2025 | Credit cards | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Jun 7, 2025 | Credit cards | Closing your accountCan't close your account | Explained |
| May 16, 2025 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
| Mar 8, 2025 | Credit cards | Improper use of your reportReporting company used your report improperly | Explained |
| Jan 25, 2025 | Credit cards | Struggling to pay your billCredit card company won't work with you while you're going through financial hardship | Explained |
| Dec 24, 2024 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Oct 8, 2024 | Credit cards | Problem with a purchase shown on your statementCredit card company isn't resolving a dispute about a purchase on your statement | Explained |
| Sep 20, 2024 | Credit cards | Problem when making paymentsProblem during payment process | Money back |
| Sep 4, 2024 | Credit cards | Other features, terms, or problemsProblem with customer service | Explained |
| Mar 27, 2024 | Credit cards | Advertising and marketing, including promotional offersDidn't receive advertised or promotional terms | Explained |
| Mar 19, 2024 | Credit cards | Getting a credit cardApplication denied | Explained |
| Jan 10, 2024 | Credit cards | Getting a credit cardCard opened without my consent or knowledge | Explained |
| Nov 21, 2023 | Credit cards | Closing your accountCompany closed your account | Explained |
| Nov 17, 2023 | Credit cards | Trouble using your cardCan't use card to make purchases | Explained |
| Aug 7, 2023 | Credit cards | Other features, terms, or problemsOther problem | Explained |
| Jul 11, 2023 | Credit cards | Problem with a purchase shown on your statementCard was charged for something you did not purchase with the card | Explained |
Your rights with credit card companies
Under the Fair Credit Billing Act you have 60 days from the statement date to dispute a billing error in writing, and the issuer must investigate. Your liability for unauthorized charges is capped at $50 by law (and usually zero in practice). Issuers must give 45 days' notice before raising your interest rate or most fees.
Scam warning: Your card company will never ask you to read out a full card number, PIN or one-time code on a call it made. Hang up and call the number on the back of the card.
General information, not legal advice; rules vary by state. Plain-English guides
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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