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Student loans

Citizens Bank student loans complaints

Consumers have filed 375 complaints about Citizens Bank's student loans, 41 in the last 12 months (+24%). Citizens Bank answered 100% on time and closed 0% with relief. See the whole Citizens Bank record.

Citizens Bank against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13Citizens Bank41+24%100%0%375

Every loan servicer ranked

Latest Citizens Bank student loans complaints

ReceivedAboutIssueStateAnswerOn time
Nov 4, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanTXIn progressYes
Nov 3, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledCAIn progressYes
Oct 30, 2026Student loansDealing with your lender or servicerDon't agree with the fees chargedFLExplainedYes
Oct 26, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsPAExplainedYes
Oct 22, 2026Student loansDealing with your lender or servicerReceived bad information about your loanWIExplainedYes
Oct 19, 2026Student loansDealing with your lender or servicerReceived bad information about your loanCTIn progressYes
Oct 8, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsMIExplainedYes
Sep 29, 2026Student loansDealing with your lender or servicerReceived bad information about your loanINExplainedYes
Sep 25, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCAExplainedYes
Sep 15, 2026Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Sep 14, 2026Student loansDealing with your lender or servicerReceived bad information about your loanVAExplainedYes
Sep 12, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMAExplainedYes
Sep 8, 2026Student loansGetting a loanLoan opened without my consent or knowledgeSCExplainedYes
Aug 18, 2026Student loansProblem with a company's investigation into an existing problemProblem with personal statement of disputeILExplainedYes
Aug 18, 2026Student loansDealing with your lender or servicerReceived bad information about your loanTXExplainedYes
Jul 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Jul 26, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
Jul 12, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsTNExplainedYes
Jul 8, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNYExplainedYes
Jun 25, 2026Student loansStruggling to repay your loanCan't temporarily delay making paymentsTNExplainedYes
Jun 11, 2026Student loansGetting a loanLoan opened without my consent or knowledgeCAExplainedYes
Jun 8, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledNJExplainedYes
May 12, 2026Student loansDealing with your lender or servicerTrouble with how payments are being handledMAExplainedYes
May 4, 2026Student loansDealing with your lender or servicerReceived bad information about your loanPAExplainedYes
May 4, 2026Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanDEExplainedYes
Apr 24, 2026Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Apr 17, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsCAExplainedYes
Apr 17, 2026Student loansImproper use of your reportReporting company used your report improperlyILExplainedYes
Apr 10, 2026Student loansIncorrect information on your reportInformation is missing that should be on the reportSCExplainedYes
Mar 25, 2026Student loansIncorrect information on your reportOld information reappears or never goes awayMEExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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