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Student loans

College Assist student loans complaints

Consumers have filed 29 complaints about College Assist's student loans, 2 in the last 12 months. College Assist answered 100% on time and closed 0% with relief. See the whole College Assist record.

College Assist against other student loan servicers

#Company12 monthsChangeOn timeReliefAll time
1MOHELA7,252-10%36%2%25,029
2Nelnet3,551-13%99.9%0%16,699
3Maximus Federal Services2,3910%100%0%8,072
4Servicer under contract with Federal Student Aid1,520+1%0%-3,025
5Edfinancial Services1,456-7%98.9%0%6,432
6Sallie Mae716+38%100%12%4,273
7Central Research530+151%99.8%0%744
8Navient462-39%100%0%35,811
9Climb Credit304+78%100%0%534
10AES / PHEAA206+4%100%14%13,061
11SoFi160+13%100%9%335
12Goal Structured Solutions108+104%100%0%250
13College Assist2new100%0%29

Every loan servicer ranked

Latest College Assist student loans complaints

ReceivedAboutIssueStateAnswerOn time
Mar 13, 2026Student loansStruggling to repay your loanProblem lowering your monthly paymentsCOExplainedYes
Nov 22, 2025Student loansGetting a loanChanges in terms mid-deal or after closingINExplainedYes
May 29, 2025Student loansStruggling to repay your loanProblem with your payment planORExplainedYes
Apr 24, 2023Student loansIncorrect information on your reportAccount status incorrectIAExplainedYes
Apr 28, 2021Student loansDealing with your lender or servicerReceived bad information about your loanMIExplainedYes
Apr 21, 2021Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanNCExplainedYes
Mar 11, 2020Student loansDealing with your lender or servicerReceived bad information about your loanLAExplainedYes
Mar 4, 2020Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsNYExplainedYes
Jan 14, 2020Student loansDealing with your lender or servicerDon't agree with the fees chargedASExplainedYes
Jan 3, 2020Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanFLExplainedYes
Oct 24, 2019Student loansDealing with your lender or servicerKeep getting calls about your loanCOExplainedYes
Jul 17, 2019Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Dec 4, 2018Student loansDealing with your lender or servicerNeed information about your loan balance or loan termsCAMoney backYes
Nov 26, 2018Student loansStruggling to repay your loanCan't get other flexible options for repaying your loanCOExplainedYes
May 16, 2018Student loansDealing with your lender or servicerReceived bad information about your loanCOExplainedYes
Apr 28, 2017Student loansDealing with your lender or servicerReceived bad information about your loanFLExplainedYes
Feb 6, 2017Student loansDealing with my lender or servicerReceived bad information about my loanCAExplainedYes
Jan 18, 2017Student loansCan't repay my loanCan't get flexible payment optionsORExplainedYes
Nov 30, 2016Student loansCan't repay my loanCan't temporarily postpone paymentsNYExplainedYes
Oct 13, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedNYExplainedYes
Sep 16, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsCOExplainedYes
Jul 20, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsMOExplainedYes
Jun 9, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes
May 9, 2016Student loansDealing with my lender or servicerReceived bad information about my loanCOExplainedYes
May 5, 2016Student loansCan't repay my loanCan't decrease my monthly paymentsCAExplainedYes
Apr 18, 2016Student loansDealing with my lender or servicerReceived bad information about my loanFLExplainedYes
Apr 17, 2016Student loansCan't repay my loanCan't decrease my monthly paymentsGAExplainedYes
Mar 23, 2016Student loansDealing with my lender or servicerNeed information about my balance/termsUTExplainedYes
Mar 14, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceVAExplainedYes

Your rights with student loan servicers

Federal student loan borrowers can switch to an income-driven repayment plan, ask for deferment or forbearance, and apply for forgiveness programs such as Public Service Loan Forgiveness through studentaid.gov. The Federal Student Aid ombudsman helps with disputes your servicer will not fix. Private loans follow the contract and state law instead.

Scam warning: Applying for federal repayment plans and forgiveness is free. Anyone who charges a fee, asks for your FSA ID or promises instant forgiveness is not to be trusted.

General information, not legal advice; rules vary by state. Plain-English guides

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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